CANCELLATION FAQs

How Can I cancel my Order? +

Go to the My Order section and submit a cancellation request.

My order has been dispatched, Can I request to cancel? +

The WOSSCO team does not entertain cancellation requests after orders have been dispatched. However, in a few cases, the WOSSCO team may be able to address your request and help you better.

Will WOSSCO impose a cancellation fee for orders that have not been dispatched yet and are then canceled? +

No, the WOSSCO team does not levy any cancellation fees.

Can WOSSCO cancel my order? +

As a marketplace, WOSSCO generally doesn't cancel any orders. In extremely rare cases WOSSCO reserves the right to cancel orders due to unforeseeable serviceability issues like inventory stock out, serviceability issues at your pin code, or incorrect delivery address.

Can I return single items from a bulk order? +

Yes, following our Return Policy, you can return the single items without returning the entire order.

Can I replace or return the items that have already been delivered? +

WOSSCO accepts the return of a delivered item until its return window expires, for more details please refer to our Return Policy.

ONLINE ORDER FAQs

How do I place an order on WOSSCO? +

Placing your order on WOSSCO is super easy.

  • Login to your account
  • Select your product and add it to the cart
  • Provide the proper billing and shipping address with the correct PIN code
  • You will receive your order details along with payment instructions by email
What are the available payment options on WOSSCO? +

You can choose from COD, Credit/Debit card, Net banking, Part-Pay, or UPI.

  • COD, Credit/Debit card, Net banking, Part-Pay, UPI - Unified Payment Interface
How to know if my order has been successfully placed? +

On the placement of a successful, you will see a confirmation page with your order ID, Product, and payment details. You will also receive a confirmation Email & SMS. You can also check the details on the order details page.

Can I place bulk orders? +

Yes, placing bulk orders is effortless with WOSSCO. You can place bulk orders for both individual and multiple products by taking the help of our customer service representative.

ORDER DELIVERY FAQs

How will my order get delivered? +

Once you place your order, now it’s our responsibility. Most of the time the delivery is done via surface transport or by air, depending on the situation.

Which logistics partner will be delivering my order? Am I allowed to select my preferred shipping partner? +

While the WOSSCO team has tied up with several logistics delivery partners due to serviceability concerns, currently we do not have this option for you to select your preferred delivery partner. WOSSCO team always assures you that to choose the best delivery partner for you.

Can I request to change my shipping address for a dispatched order? +

Our ordering system is fully automated and does not allow the WOSSCO team to change shipping details after dispatch. However, if an order is already in transit, we may attempt to manually change the shipping information. Please connect with us at WOSSCO Support or you can also Call/ WhatsApp @ 7039004443, as soon as possible to check the feasibility. WOSSCO team always advises and recommends all our customers, to double-check their delivery address before placing their order.

Can I take a specific time/date for delivery of my order? +

No, the WOSSCO team is not able to serve such requests at this moment.

Can I place international orders with WOSSCO? +

Currently, the WOSSCO team is shipping online orders to over 20,000 locations in India. You can always check the same by entering your PIN code on the product page. For bulk orders, we take international orders as well. If you have an international requirement, please connect with us at WOSSCO Support or you can also Call/ WhatsApp @ 7039004443.

My order/package has gone missing. What should I do? +

In this kind of extremely rare case when orders got lost in transit. Don't worry, we’ll provide you a replacement for the items ordered. Please contact us in case you feel your order is taking more than expected time. Please connect with us at WOSSCO Support or you can also Call / WhatsApp @ 7039004443.

How quickly shall my order get delivered? +

Usually it takes 7-10 working days to get any order delivered, but the WOSSCO team is here to help you in such unforeseen cases, please connect with us at WOSSCO Support or you can also Call / WhatsApp @ 7039004443.